Delete account

• App: TaxiBuddy, available in the Apple App Store and Google Play.
• Publisher: Cools IT Solutions BV, KBO BE 0803.017.171, Dorp 4E bus 021, 2820 Bonheiden, Belgium.
• Privacy contact: privacy@taxibuddy.be.

Send an email to privacy@taxibuddy.be with the subject "Delete account". Please include:

• Your first and last name as registered in TaxiBuddy.
• The email address you use to sign in.
• The name of the taxi business your account is linked to.
• Your role: driver or administrator.

Send the email from the address linked to your TaxiBuddy account if possible. This lets us verify the request originates from you more quickly. Already a customer? You can also request deletion directly in the app, via Profile > Personal information > Delete account.

That depends on which data it concerns.

• Your account with a taxi company. If you work as a driver or administrator for a taxi company that uses TaxiBuddy, that taxi company is the controller of your data. We process it on their behalf and cannot decide on our own to erase it. If you submit your request to us by email, we confirm receipt and refer you to your taxi company; as soon as that company instructs us to, we carry out the deletion. If you request deletion with the button in the app, this happens within the standing instruction the taxi company has given us for this, and we carry it out as described in section 6. Requests about your employment relationship itself should go directly to your employer.
• Data we are responsible for ourselves. Contact you had with us, your support requests in the app, your presence in our own contact list and the data related to an onboarding request: we decide on these ourselves and handle your request directly.

In both cases you receive an acknowledgement of receipt from us, and a closing message once the request has been handled.

We fully delete the following data when we carry out your request (see section 6):

• Your personal profile data (name, email address and phone number).
• Your sign-in record with our identity provider Auth0.
• Your pass number, if any (in the app, depending on your taxi company's licence area: driver pass number, certificate of capacity number or driver number).
• The push tokens of your devices.
• Your support requests, including the messages and screenshots in them.

Your name and pass number thus disappear from your profile, but not from your rides and shifts: your name stays on your rides and shifts, your pass number on your rides, and we keep those in full for seven years, as section 5 explains. Your account itself also continues to exist as long as those rides, shifts and bookings refer to it, but without a name or contact details: what remains is technical data such as your role, your language preference and the link to your taxi company.

Two types of data we do not delete when we carry out the request itself; they disappear automatically after their fixed retention period: the crash and monitoring logs in which your account appears within 90 days, and the backups of our database within 35 days.

Some data we may not delete straight away. A ride or a shift is an accounting record of the taxi company you drove for, and a legal retention obligation applies to it. We apply one schedule for this.

In addition, two fixed periods apply that are independent of your account:

• Invoices between TaxiBuddy and the taxi company: 10 years (VAT Code art. 60).
• Audit logs of status changes and of changes made by our staff: 10 years (limitation period).

In practice: your name stays on your rides and shifts, and your pass number on your rides, until seven years after your last ride or after you leave. Your account itself disappears completely together with the last ride, shift or booking that refers to it.

The full retention policy is in our app privacy notice.

We acknowledge your request within 72 hours with a receipt email.

We then verify your identity. This takes up to 7 days.

We then carry out the deletion and send a closing confirmation by email. We handle your request within one month of receipt. If your request is exceptionally complex, we may extend that period by up to two months; we then let you know, with our reasons, within that first month (Article 12(3) GDPR).

If you request deletion via the app, we start a 30-day cancellation window before we act. Your account is blocked straight away, though: the app signs you out and you can no longer sign in, until we carry out the deletion or until you withdraw your request. You cannot withdraw it in the app itself. If you change your mind during that period, send an email directly to privacy@taxibuddy.be: we then cancel your request by hand, after which you can sign in again. We carry out the deletion as soon as that window ends, and not earlier: the window takes precedence over the handling described above. If its end falls after the month set by Article 12(3) GDPR, you receive an interim message within that month with the status and the date on which we will act. For a request by email we do not apply that waiting window. If it concerns data we are responsible for ourselves, we act as soon as your identity is established. If it concerns your account with a taxi company, we act once that company has also instructed us to (section 3).

In addition to deletion, under the GDPR you also have the right to access, rectification, restriction, portability and objection. Send an email to privacy@taxibuddy.be with a clear description of your request. You can also lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, gegevensbeschermingsautoriteit.be.